Our Policies

We understand that plans change. Cancellations made more than 24 hours before your scheduled pickup are eligible for a full refund, less a $50 non-refundable booking fee.

Cancellations made within 24 hours of the scheduled pickup time are non-refundable.

To cancel a booking, contact us by phone or email with your confirmation number. Cancellations are not accepted via text message.

Eligible refunds are processed within 5–10 business days to the original payment method.

The $50 booking fee is retained on all cancellations, regardless of notice given.

Refunds will not be issued for no-shows or cancellations made after the scheduled pickup time.

Full payment is required at the time of booking. We accept all major credit and debit cards through our secure checkout.

Fares are calculated based on trip type — hourly or point-to-point — and displayed before payment is collected.

Additional charges may apply for extended wait times, additional stops, or tolls incurred during the trip.

Our vehicles accommodate up to 6 passengers per SUV. Exceeding the stated capacity is not permitted.

Smoking, vaping, and the consumption of illegal substances are strictly prohibited in all vehicles.

J.R.'s Black Cars reserves the right to terminate a trip without refund if a passenger's conduct endangers the driver or vehicle.

For airport pickups, we provide a complimentary 30-minute wait period from the time of your flight's actual arrival.

For all other pickups, a complimentary 15-minute grace period applies from the scheduled pickup time.

After the grace period, wait time is billed at the applicable hourly rate, prorated by the minute.

If a passenger cannot be reached after the grace period, the booking will be treated as a no-show and no refund will be issued.